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Terms of Service
YES, I AM AT LEAST 21 YEARS OLD
TERMS OF SERVICE
SUMMARY OF TERMS OF SERVICE
The following is a summary of our Terms of Service. This summary is in no way intended to be comprehensive. Visit smokeaura.com/terms-of-service to view the complete agreement.
SMOKEAURA.COM CANNOT BE VISITED BY ANYONE UNDER THE AGE OF 21. ALL PRODUCTS ARE FOR USE WITH LEGAL HERBAL SMOKING BLENDS ONLY.
AURA ACCESSORIES INC. is the sole owner and distributor of AURA WATERPIPE. AURA ACCESSORIES INC. intends it’s products for use only with legal herbal smoking blends by those of legal age. AURA ACCESSORIES INC. does not condone, promote, or otherwise encourage customers to use illegal or controlled substances through the use of any products associated with AURA ACCESSORIES INC. Customers must be 21 years of age to purchase any AURA ACCESSORIES INC. product. AURA ACCESSORIES INC. is not responsible for the illegal use of any product purchased. We request that all customers check the laws of their respective state or country before ordering products from our website. In no way do we wish the users of the site to fall foul of laws regarding controlled substances.
AURA WATERPIPE is NOT intended for illegal use. All products created by AURA ACCESSORIES INC. usable as items of smoking paraphernalia are for ornamental / novelty purposes or for the use of legal natural herbal smoking blends only. All pictures and videos presented by AURA ACCESSORIES INC. are shot using an organic legal herbal smoking blend by models over the age of 21.
USE PRODUCT AT YOUR OWN RISK! AURA ACCESSORIES INC. IS NOT RESPONSIBLE FOR ANY INJURY OR ILLNESS RESULTED FROM USE OF AURA ACCESSORIES INC. PRODUCTS, INCLUDING AURA WATERPIPE.
SURGEON GENERAL’S WARNING: Smoking Causes Lung Cancer, Heart Disease, Emphysema, And May Complicate Pregnancy.
AURA ACCESSORIES INC. makes every effort to depict our products as accurately as possible. All products undergo rigorous quality control standards to insure a high quality, healthy, and beautiful experience. Nevertheless, we cannot guarantee that your purchase will be flawless. Customer's are advised to thoroughly research any product before purchase.
Customers agree to the complete Terms of Service of AURA ACCCESSORIES INC., when using the store and any product purchased therein. smokeaura.com/terms-of-service
SHIPPING & RETURNS
All sales are final. We cannot offer a return on any purchase. Before placing an order, we recommend carefully researching the product you intend to purchase.
If you wish to discuss an issue with your order, please contact us. We are not responsible for broken items. We will exchange broken parts when inventory is available to do so. Exchanges will be shipped at the expense of the customer.
Aura Waterpipe is available to customers in the U.S. and Canada only. We hope to offer shipping to more regions in the future, and will notify when shipping becomes available in more areas.
The shipping rate will be displayed on checkout, once shipping information is added. These shipping rates are true to cost.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Orders are processed within 14 days of receipt. During launch, with peak customer demand, it can take extra time to fulfill your order. Our order policy provides for 14 days from receipt of your order until shipping. We appreciate your patience during peak periods, and will do our best to communicate the projected date of shipping.
When your order's shipping label is printed, an email will be sent to you with the package tracking number. This tracking will show as "Label Created" until picked up by the carrier. Order status will be updated to "In-Transit" once picked up by the carrier.
Carriers often provide an estimated delivery date to show when a package is projected for delivery. These estimates often change depending on current weather or road conditions, need to correct address, or high volume during holidays. At this point, it is the responsibility of the carrier to uphold their transit times. Please understand that the estimated delivery date is not a guaranteed delivery date.
If your tracking number shows that the package has been delivered but you have not received it, please try the following:
Check around the yard/house.
Check with your neighbors.
Check with the carrier.
Sometimes carriers will leave packages in places where they think they will be safest (behind a side gate, under a bush, etc.).
If your package is still not received after an extended period, please contact us.
Your order will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the packaging.
WHAT MATERIALS IS AURA MADE OF?
Aura Waterpipe is made with durable, non-toxic materials, selected with utmost concern for the long term health and safety of our customers. The mouthpiece and downstem are an injection molded ceramic, and glazed with food safe glaze. The chamber is borosilicate glass. The bowlpiece is TC4 Grade 2 Titanium, the standard used in many smoking "nails" for its lack of zinc and oxidization. The threaded components are Stainless Steel.
IS AURA WATERPIPE DURABLE?
Aside from the titanium bowlpiece, the ceramic and glass components of Aura Waterpipe will shatter if dropped or tipped over. Please keep your Aura Waterpipe out of high traffic areas, where accidents are prone to happen.
Aura Waterpipe's components are dishwasher safe, making cleaning more convenient.
HOW DO I SMOKE AURA WATERPIPE?
To read more about using and caring for your Aura Waterpipe clear, see our instruction manual here.
WHAT MAKES AURA WATERPIPE INNOVATIVE?
1. Intuitive and comfortable
Stay in control of your hit with a natural grip that is easier to hold. Aura’s branching form prevents angling of the neck, and positions the bowl piece directly in your line of sight.
2. Easy setup and cleaning
Aura’s removable water chamber simplifies adding water and ice before smoking.
3. Revolutionary Bowl
Titanium makes Aura's bowl indestructible for a lifetime of use. A sturdy prevents tips while loading. A large platter around bowl cavity catches excess smoking product, preventing spills while loading.
4. Cold Filtered
A healthier way to smoke, water pipes filter particulates and carcinogens. Aura allows you to breathe easier with a design that provides a cleaner and cooler hit. The downstem extends the cooling path, and an 8 slotted percolation enhances filtration in water.
All components of Aura Waterpipe are dishwasher safe. A disassemblable design allows these parts to be cleaned easier by hand or machine.
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Please contact us by email for all inquiries unrelated to purchasing.